VLC player, 5KPlayer, KMPlayer, PowerDVD) or burning software (e.g.
Please make sure your computer has an available media player software (e.g. Problem : #4 Problem: Recognition is normal but cannot play discs (Windows OS). If your Mac computer still cannot recognize this device, please refer to methods in this link. Plug the power cord attached to your laptop and make sure your laptop at 100% power (Ignore if desktop PC) Mac computer cannot recognize an external CD/DVD drive unless there is a CD or DVD disc in the player, so please remember to put CDs or DVDs once connected. Problem : #3 Problem: Can not be recognized by MacBook Pro/Air/iMac. Manually install the driver then reboot your computer. Step 5: Plugged the device back into the laptop and it worked correctly. When you are prompted to confirm that you want to remove the device, select OK. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow In Device Manager, expand DVD RW Drive drives, right-click the CD and DVD devices, and then select Uninstall. Type devmgmt.msc in the Run dialog box, then press Enter. Press the Windows logo key + R to open the Run dialog box. Step 1: Plugged the device into the laptop. Please reinstall the Driver of the CD/DVD drive.
If this CD/DVD drive comes with a power supply cable, please use it to ensure enough power if you’re not sure your PC can supply sufficient power for this device. For the desktop, please use the USB port on the rear panel of the PC. Remove the USB hub or docking station, and try different USB ports on your laptops. Plug the power cord attached to your laptop and make sure your laptop at 100% power (Ignore if desktop PC). Turn off the firewall security and try this device first (Just for troubleshooting, you can turn on it later), then reboot your PC. Try the following methods step by step until the problem is fixed. Problem : #2 Problem: Can not be recognized by Windows computer. Problem : #1 Problem: Cannot power on / Can't be opened: Solution :ġ：Please push the DVD Drive front panel (where you load the disc) hard to ensure better inner power contact (the inner SATA interface may be loosened during long-distance transportation).Ģ：Insert a fine needle, bent paperclip or SIM eject tool into the hole near the button and gently push until the tray pops out.
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